Privacy Policy
Effective January 1, 2025 · Applies to all users of booking.bnbhost.ca
1. Purpose of This Policy
This Privacy Policy explains how booking.bnbhost.ca collects, uses, stores, discloses, and protects your personal information when you visit our website, create an account, or use our booking and property management services. We comply with PIPEDA (Canada), GDPR (EU/EEA), and CCPA where applicable. By using the Services you consent to the collection, use, and disclosure of your personal information as described in this Policy.
2. Information We Collect
We collect information directly from you (name, email, phone, billing and payment details, government-issued ID where applicable, booking and travel information, communications); automatically (IP address, device identifiers, browser type, geolocation if enabled, usage data, cookies — see our Cookie Policy); and from third parties (payment processors, identity verification providers, partners or hosts connected to your booking).
3. How We Use Your Information
We use personal information to process bookings and payments; verify identity and prevent fraud; provide, manage, and improve our Services; communicate about reservations, updates, and support; comply with legal, regulatory, and tax obligations; and personalize your experience and marketing (with consent where required). We will never sell or rent your personal information to any third party.
4. Legal Basis for Processing (GDPR Users)
For EU/EEA users we rely on: Performance of a Contract (to provide accommodation and booking services); Consent (marketing or location tracking); Legitimate Interests (user experience, fraud prevention, platform security); Legal Obligation (tax, regulatory, or law enforcement requests).
5. Disclosure of Information
We may share personal information only as reasonably necessary: with Hosts and Guests involved in a booking; with payment processors; with service providers (IT, analytics, identity verification) bound by confidentiality; with law enforcement or regulators where legally required or to protect rights and safety; in business transfers (mergers, acquisitions) with equivalent privacy protections.
6. Data Retention
We retain data only as long as necessary or as required by law: transaction and booking records 7 years (tax/audit); user account data until account is closed or deletion requested; communication logs up to 24 months after last contact. After these periods data is securely deleted or anonymized.
7. Data Security
We implement SSL/TLS encryption, encrypted storage of personal and payment information, restricted access controls, and regular monitoring. No online platform can guarantee absolute protection; use of the Services is at your own risk.
8. International Data Transfers
We may transfer and store information outside your country (e.g. Canada, US, EU). We take reasonable steps to ensure transfers comply with applicable privacy laws and that equivalent safeguards (contractual clauses or adequacy decisions) are in place.
9. Your Rights
Depending on your jurisdiction you may have rights to: Access (copy of your data); Correction; Deletion ("Right to be Forgotten") subject to legal retention; Restriction; Data Portability (structured, machine-readable format); Withdraw Consent. Submit requests to privacy@booking.bnbhost.ca or our registered address. We may require identity verification before fulfilling requests.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies; see our Cookie Policy for how they operate and how you can manage them.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Review the privacy policies of external sites you visit.
12. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided information we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted with a new effective date. Continued use after updates constitutes acceptance of the revised Policy.
15. Governing Law
This Policy and related matters are governed by the laws of British Columbia, Canada. Disputes are subject to the exclusive jurisdiction of the courts of Vancouver, BC.
14. Contact Information
For questions, requests, or complaints regarding this Policy or your personal data:
contact@bnbhost.ca
Address
68 Smithe Street, Vancouver, BC V6B 0P4, Canada
Website
booking.bnbhost.ca
EU users may also contact their local data protection authority for unresolved concerns.